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How it works Pricing Help

How it works

1. Enter your postcode
1. Vul je postcode in

Enter your postcode to find cleaners available in your area

Vind huishoudelijke hulpen bij jou in de buurt door je postcode in te vullen

2. Choose your preferred date
2. Kies je datum en tijd

Select the preferred date, time and frequency of your clean

Kies de gewenste frequentie, duur, datum en tijd van je schoonmaak.

3. Select the cleaners that suit your preferences
3. Selecteer hulpen die bij jou passen

Compare cleaner profiles, prices and select who will receive your request

Je kan de profielen van de hulpen vergelijken en kiezen wat bij jou past

4. Send your booking request
4. Verstuur je verzoeken

The first cleaner that accepts the request will clean your home

De eerste hulp die accepteert komt bij jou schoonmaken

More than

100.000

cleans

More than

90%

has a recurring booking

Customer rating

4,7/5

stars

Live in over

50

cities

Reasons to book via Helpling

Helpling's marketplace is transparent

All cleaners on our platform have a personal profile where they can present themselves. In this public profile you can read reviews from other customers, but also the hourly rate they charge for a cleaning. In addition, cleaners can add a photo, personal text, Certificate of Conduct (VOG) and references from previous customers or employers. Cleaners set their own hourly rate, but take into account a minimum of € 14.60 per hour.

Manage your appointments easily

Log in on the website or download the app for an overview of your appointments. If you want to add, reschedule or cancel an appointment, you can easily arrange this yourself. You can also contact your cleaner through your account. There is a chat function in which you can easily send messages that are only visible to you and the cleaner that has accepted your booking requests.

Helpful customer service

Is there still something not clear to you? Do you need help? Then you can contact our customer service. If your regular cleaner can’t make it to the appointment, we can try to find a replacement for you. That way you don't have to skip a cleaning. The customer service is happy to provide support so do not hesitate to contact us if you have a question or request. The customer service is available from Monday to Friday from 8 a.m. to 6 p.m. and on Saturday from 8 a.m. to 12 p.m. and from 1 p.m. to 5 p.m.

FAQs

What is Helpling?

Helpling is an online marketplace where domestic helpers and households can make appointments and manage them. We are currently active in 10 different countries which makes us the largest online marketplace for domestic help services in Europe. Helpling is not a cleaning company, but a platform that links private cleaners to households. On our platform, you can find domestic cleaners in your area in just a few clicks. It’s easier than ever for cleaners to build a regular clientele. All cleaners have a profile with customer reviews, their experience and the price they ask for their services. The bulletin board with notes in the supermarket is no longer necessary, from now on you can easily find the best domestic cleaner based on thousands of reviews.

Do I need to do anything before my cleaner arrives?

Every customer is different and if it’s the cleaner’s first visit to your home, it’s good to give them some guidance. Ideally, jot down a list of cleaning priorities for your cleaner (you can do it per room, or for your entire home). This will help them to focus on the areas that are important to you. When your cleaner arrives, give them a tour and highlight your priorities and any fragile surfaces or items. Don’t forget to show the cleaner where to find your cleaning products and if you have any preferences or surfaces that need special care, make sure to let your cleaner know.

Who are the cleaners on the Helpling-platform?

The domestic cleaners who work through the Helpling-platform have a variety of backgrounds. Some of them have worked in home care or traditional cleaning companies, others have gained experience in running their own households. You can learn more about a cleaner in their personal public profile. All cleaners have their own profile on which you can read reviews from other customers, look into their experience and read a personal note. The identity of all the cleaners has been checked. Additionally, the majority of the cleaners are in possession of a VOG (Certificate of Good Conduct). This is indicated in the public profile of every domestic cleaner. The cleaners who work through Helpling-platform have an average rating of 4.8 out of 5 stars.

Can I change my cleaner?

We do our best to help you find the right cleaner for your home. However, if for any reason you would like to change your cleaner, you can easily do so in your account and send a new request for another cleaner. It is important to let us know why you would like a replacement so we can then find you the perfect match.

How does pricing work?

Fair pricing is very important to us. All of the cleaners registered on our platform set their own hourly rates, and so you as a customer can choose your price range by selecting cleaners. During the booking process, you can compare profiles and prices and find cleaners in a price range that suits you best. We will only ever match you with cleaners that fit your desired price range.

Book your trusted cleaner now