Contactless Cleaning: Current policy COVID-19.
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How it works Pricing Help
1. Enter your postcode
1. Vul je postcode in

Enter your postcode to check if we currently have cleaners in your area.

Vul je postcode in om hulpen in jouw buurt te zoeken.

2. Choose your cleaning plan
2. Geef je details door

Select a convenient cleaning plan based on your needs and price. We will match you with a local, vetted cleaner.

Kies wat het beste bij jou past op basis van jouw wensen en prijs. Selecteer een regelmatige of eenmalige boeking.

3. Pay securely online
3. Betaal veilig online

You'll only pay after the cleaning has taken place, easily and securely online.

Je betaalt gemakkelijk en veilig online, en pas nadat de schoonmaak heeft plaatsgevonden.

4. Enjoy a spotless home
4. Een schoon huis

Enjoy a sparkling home and provide your feedback for constant quality improvement.

Geniet van een schoon huis en laat een beoordeling achter over de hulp.

How Helpling works

Helpling is an online marketplace where domestic cleaners and households can make appointments and manage them. The cleaners are private individuals who offer their services via and work our platform by using the government ruling ‘Regeling Dienstverlening aan Huis’. Thanks to Helpling, households can find a cleaner within a minute. For cleaners, Helpling is the easiest way to find new customers and build a customer base.

Based on your zip code you can check whether Helpling is active in your city. We’re currently live in more than 50 cities in The Netherlands. Choose your desired duration of the clean and the day, time and frequency that fits you. After that, our website shows you available cleaners in your neighborhood. All cleaners have a profile on which you can see the reviews, experience, and personal price of the cleaner. Based on this information, you can select different cleaners that match your budget and wishes. The selected cleaners receive your booking request and the first to accept it will come and clean your home!

You can view upcoming appointments, change appointments if necessary and view your invoices in your personal account. The payment will start after the cleaning job is finished.

FAQs

What is Helpling?

Helpling is the leading marketplace for cleaning services in the Netherlands. We are not a cleaning agency or cleaning company, we are an intermediary platform that helps match customers like you with domestic cleaners. Through Helpling, you can book a cleaner in 60 seconds. Once you have booked a cleaner you should arrange with them what specific cleaning tasks you would like them to undertake, for example ironing or oven cleaning.

Who are the cleaners working via Helpling?

The cleaners who work through our platform have diverse backgrounds. A large proportion have worked in the home care or cleaning sector, others have gained experience running their households. Every cleaner is checked on his or her ID. A large part of the cleaners are in possession of a VOG (Certificate of Behavior). This is indicated in the public profile of every cleaners. The assessment of households that have been cleaned is important, all cleaners have their own profile on which you can read reviews. Cleaners working through Helpling have an average rating of 4.8 / 5 stars.

How does the first clean go?

Not one household is the same. When your cleaner comes to your home for the first time, it is good to agree on what should be done and what is important. Cleaners have often have (professional) experience, but coordinating what needs to be done is useful. On the first visit, walk around the house together and indicate what you think is important. We also recommend you to explain where all cleaning products and appliances are stored. Do you have special preferences or are there surfaces that need extra attention? Discuss this with your cleaner before the cleaner starts.

Do I have to be home for the first clean?

We strongly recommend that you are home for the first clean of your booking to show your cleaner around. Some customers choose to give a spare key to their cleaner, but this decision is based on individual preferences. Please remember that Helpling takes no part or responsibility in the key-handling process.

Who provides the cleaning supplies?

The household should provide the necessary cleaning supplies.

What if I am not satisfied with my cleaner?

We do our best to help you find the right cleaner for your home. You can easily choose and select the cleaners that suit your needs. However, if for any reason you would like to change your cleaner, you can easily do so in your account and send a new request for another cleaner. It is important to let us know why you would like a replacement so we can help you find the the perfect match.

How does the payment work?

Payment is done automatically. When you make a booking for the first time, you enter your payment details and set up the payment authorization for future bookings. After the appointment, the cleaner will send an invoice. The cleaner can adjust the invoice if any changes in duration, time or date have taken place. The invoice will be automatically paid by the payment authorization previously set up and you will find the invoice in your account.

My payment failed. Can I transfer money or pay cash?

No, this is not allowed. Because you also pay a platform usage fee to Helpling, all payments need to go through our payment system. We use the payment provider Stripe to manage all payments.

Are the cleaners insured?

Yes, in the unlikely event of damage, you do not have to worry as you are protected from any serious damage. All cleaners are covered by a liability insurance which covers all damages above €350 up until an amount of €5.000.000. For damages below €350 or the first €350 of any larger damage, there is no coverage. For more information about the insurance or the claims process, contact our customer service.

You can also register as a cleaner in these cities! Find out more about receiving cleaning jobs via Helpling.

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