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Whatever you are going to do, you will move to another home. Time for a new chapter in life and that should be exciting! Unfortunately, moving can be quite stressful and there is always more to it than you think! Via Helpling we can take care of one last thing for you, namely: giving you a clean house, ready for moving in or moving out! Give that responsibility away and focus on packing or unpacking your possessions.
Easily online via Helpling
Via Helpling you can easily book a cleaner in your area within a minute. Cleaners who work via the Helpling platform do this as a private individual. They are therefore not employed by Helpling and work directly for their client (s), the households. Working in this way is made possible by the Regeling Dienstverlening aan Huis, a scheme that makes it possible to hire a private individual for housework and other chores in and around the house. The scheme helps both cleaners and their employers to make the household clean easy and legal.
Who, what, where and when?
The booking process is very simple. Enter your zip code to search for available cleaners near you. Choose a weekly, biweekly or one-time booking. Determine the desired day, duration and time of the cleaning. You can see which cleaners are available based on your wishes. You select your favorite cleaner(s) and send out your booking request. After the booking has been confirmed by the help, you can contact your cleaner. In addition, our customer service is always ready to assist you.
We think it is important to be transparent about our prices. The cleaners determine their hourly rate themselves. The price they set often depends on the average price in their region, the cleaning experience gained and whether they are willing to do special jobs around the house. Consider, for example, ironing, cleaning windows or doing the laundry. In addition, cleaners often charge a higher rate for a one-time booking than for a booking on a regular basis.
When you select the different cleaners when making the booking, a total price is given with a certain range: a lowest and a highest price. You will see the specific price when a cleaner accepts your booking request, but it will always fall within this price category. You can book a repeat booking from €14.75 per hour.
After cleaning you will receive a digital invoice. If the cleaner needed less time than originally booked in, they will adjust the invoice before you are charged. If more time is needed, it will always be discussed with you before proceeding.
The benefits of Helpling at a glance:
- Experienced and flexible cleaners
- Book and move quickly and easily
- Choose the cleaner that suits you
- Compare prices and profiles
- Helpful customer service
- Transparent assessment system
- The same assistance every time with a regular booking
- Pay online easily and securely
- Determine yourself what you pay
- No hidden costs
- Insured for major material damage
Helpling is the leading platform for cleaning services in the Netherlands. Through our website and app you can find a local cleaner within minutes, to help you with every cleaning need you might have. Are you active as a cleaner and do you want to extend your customer base? Then Helpling is your solution as well. You decide on your price, your preferred working hours and days. You can even build up references with our build in review system.
Helpling is currently active in the Netherlands, Germany, Switzerland, France, Italy, the UK, Ireland, Singapore and the UAE.
The domestic cleaners that you can find via Helpling work as private individuals on an independent basis via the platform. A large proportion of the cleaners have gained experience and high hygiene standards in the home care or cleaning sector, but also certainly in their own home and personal environment. The cleaners come from different backgrounds, but all have high hygiene standard. When cleaners register with Helpling, we check their ID. A lot of the cleaners also have a Certificate of Good Conduct (VOG). You’ll see this in the cleaner’s profile, as well as their rating and references from the clients they’ve worked for. On average, cleaners who have joined Helping score a 4.8/5 star rating!
When you, as a customer, look for a domestic cleaner through Helpling, you choose a someone who, in accordance with Dutch law, performs household work on the basis of an employment contract under application of the Home Services Regulations. This means that a client – a private household – can employ someone else for work in and around the house for a maximum of 4 days a week. As a household, after you have accepted the booking request, you become the employer of the domestic help. Officially, this means that you can only end the relationship in consultation or for a legitimate reason. A notice period also applies upon termination of the employment contract. You can choose to make appointments. The central government has made a model contract available that you can use. We have added the model contract to our General Terms and Conditions so that you can use it.
If you make a new booking for a clean on and after June 14, you pay a €34.90 matching fee. Cleaners who work via the platform determine their hourly rate themselves. Typically, the hourly rate fluctuates between €14-€20 per hour, depending on experience and ratings. You pay the cleaner directly, it is no longer paid via the direct debit through the Helpling platform. We advise to make payments via a payment request or bank transfer.
Helpling has insurance for material damage. If something breaks because of the cleaner, you can claim this damage insurance that covers damage up to € 5,000,000. A deductible of €25 is included in the conditions. As a household and therefore the employer of your cleaner, you should ensure a safe working environment. If injuries are caused by an unsafe working environment, you as an employer are responsible for the damage suffered.
Enter your zip code on the website to start the booking process. Then fill in the details of your request such as the date, time, duration of the cleaning. The profiles of the cleaners in your area will appear and are available. Here you can select the cleaner(s) of your preference. It is advisable to select multiple profiles to increase the chance of a match.
If it is not possible to match your request with the cleaner(s) of your choice, someone from the Support team will contact you. We can then try to find a match for you. Still no success? Then we will refund the amount to you.
If you are matched, you can communicate via the chat in the Helpling app. You can discuss together whether you prefer to do this via WhatsApp or email.
The household provides the cleaning products and materials. It may be that the cleaner has a preference for a certain brand or cleaning item. We often see that this is a nice topic to discuss between the household and the cleaner.
Every household is different. Before the first cleaning, it is good to coordinate what needs to be done and what your wishes are. We advise you to walk around the house during the first visit and to indicate details and specific wishes for each room. Also explain where all cleaning products and materials can be found.
It is wise to be home for the first cleaning of your booking series to get acquainted and familiarize yourself with your cleaner. Some households choose to give their cleaner a spare key, but this decision is based on individual preferences. Please note that Helpling is not part of the key handling process.
We always ask the domestic cleaner who work via our platform to contact you themselves in the event of absence or illness. This way you can look together at the possibilities for a new appointment, for example. If you want replacement help to come in the short term, you can contact our customer service to set up a short-term request. Have you scheduled a weekly or bi-weekly appointment with your cleaner? In that case, keep in mind that you as an employer have an obligation to continue to pay in the event of illness for a maximum of 6 weeks, at a minimum of 70% percent of the wage or the minimum wage.
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