Contactless Cleaning: Current policy COVID-19.
×
How it works Pricing Help

How it works

1. Enter your postcode
1. Enter your postcode

Enter your postcode to find cleaners available in your area

Enter your postcode to find cleaners available in your area

2. Choose your preferred date
2. Choose your preferred date

Select the preferred date, time and frequency of your clean

Select the preferred date, time and frequency of your clean

3. Select the cleaners that suit your preferences
3. Select the cleaners that suit your preferences

Compare cleaner profiles, prices and select who will receive your request

Compare cleaner profiles, prices and select who will receive your request

4. Send your booking request
4. Send your booking request

The first cleaner that accept the request will clean your home

The first cleaner that accept the request will clean your home

More than

100.000

cleans

More than

90%

has a recurring booking

Customer rating

4,7/5

stars

Live in over

50

cities

Reasons to book via Helpling

Helpling's marketplace is transparent

All cleaners on our platform have a personal profile where they can present themselves. In this public profile you can read reviews from other customers, but also the hourly rate they charge for a cleaning. In addition, cleaners can add a photo, personal text, Certificate of Conduct (VOG) and references from previous customers or employers. Cleaners set their own hourly rate, but take into account a minimum of € 14.75 per hour.

Manage your appointments easily

Log in on the website or download the app for an overview of your appointments. If you want to add, reschedule or cancel an appointment, you can easily arrange this yourself. You can also contact your cleaner through your account. There is a chat function in which you can easily send messages that are only visible to you and the cleaner that has accepted your booking requests.

Helplful customer service

Is there still something not clear to you? Do you need help? Then you can contact our customer service. If your regular cleaner can’t make it to the appointment, we can try to find a replacement for you. That way you don't have to skip a cleaning. The customer service is happy to provide support so do not hesitate to contact us if you have a question or request. Our customer service is available from Monday to Friday from 8 a.m. to 5.30 p.m. You can reach us at contact@helpling.nl or call us 085 8888 338.

Ready to start renting, renting out, buying or selling? Helpling ensures that it is clean!

Rent, buy or sell!

Whatever you are going to do, you will move to another home. Time for a new chapter in life and that should be exciting! Unfortunately, moving can be quite stressful and there is always more to it than you think! Via Helpling we can take care of one last thing for you, namely: giving you a clean house, ready for moving in or moving out! Give that responsibility away and focus on packing or unpacking your possessions.

Easily online via Helpling

Via Helpling you can easily book a cleaner in your area within a minute. Cleaners who work via the Helpling platform do this as a private individual. They are therefore not employed by Helpling and work directly for their client (s), the households. Working in this way is made possible by the Regeling Dienstverlening aan Huis, a scheme that makes it possible to hire a private individual for housework and other chores in and around the house. The scheme helps both cleaners and their employers to make the household clean easy and legal.

Who, what, where and when?

The booking process is very simple. Enter your zip code to search for available cleaners near you. Choose a weekly, biweekly or one-time booking. Determine the desired day, duration and time of the cleaning. You can see which cleaners are available based on your wishes. You select your favorite cleaner(s) and send out your booking request. After the booking has been confirmed by the help, you can contact your cleaner. In addition, our customer service is always ready to assist you.

Prices

We think it is important to be transparent about our prices. The cleaners determine their hourly rate themselves. The price they set often depends on the average price in their region, the cleaning experience gained and whether they are willing to do special jobs around the house. Consider, for example, ironing, cleaning windows or doing the laundry. In addition, cleaners often charge a higher rate for a one-time booking than for a booking on a regular basis.

When you select the different cleaners when making the booking, a total price is given with a certain range: a lowest and a highest price. You will see the specific price when a cleaner accepts your booking request, but it will always fall within this price category. You can book a repeat booking from €14.75 per hour.

After cleaning you will receive a digital invoice. If the cleaner needed less time than originally booked in, they will adjust the invoice before you are charged. If more time is needed, it will always be discussed with you before proceeding.

The benefits of Helpling at a glance:

  • Experienced and flexible cleaners
  • Book and move quickly and easily
  • Choose the cleaner that suits you
  • Compare prices and profiles
  • Helpful customer service
  • Transparent assessment system
  • The same assistance every time with a regular booking
  • Pay online easily and securely
  • Determine yourself what you pay
  • No hidden costs
  • Insured for major material damage

FAQs

What is Helpling?

Helpling is the leading marketplace for cleaning services in the Netherlands. We are not a cleaning agency or cleaning company, we are an intermediary platform that helps match customers like you with domestic cleaners. Through Helpling, you can book a cleaner in 60 seconds. Once you have booked a cleaner you should arrange with them what specific cleaning tasks you would like them to undertake, for example ironing or oven cleaning.

Who are the cleaners working via Helpling?

The cleaners who work through our platform have diverse backgrounds. A large proportion have worked in the home care or cleaning sector, others have gained experience running their households. Every cleaner is checked on his or her ID. A large part of the cleaners are in possession of a VOG (Certificate of Behavior). This is indicated in the public profile of every cleaners. The assessment of households that have been cleaned is important, all cleaners have their own profile on which you can read reviews. Cleaners working through Helpling have an average rating of 4.8 / 5 stars.

How does the first clean go?

Not one household is the same. When your cleaner comes to your home for the first time, it is good to agree on what should be done and what is important. Cleaners have often have (professional) experience, but coordinating what needs to be done is useful. On the first visit, walk around the house together and indicate what you think is important. We also recommend you to explain where all cleaning products and appliances are stored. Do you have special preferences or are there surfaces that need extra attention? Discuss this with your cleaner before the cleaner starts.

Do I have to be home for the first clean?

We strongly recommend that you are home for the first clean of your booking to show your cleaner around. Some customers choose to give a spare key to their cleaner, but this decision is based on individual preferences. Please remember that Helpling takes no part or responsibility in the key-handling process.

Who provides the cleaning supplies?

The household should provide the necessary cleaning supplies.

What if I am not satisfied with my cleaner?

We do our best to help you find the right cleaner for your home. You can easily choose and select the cleaners that suit your needs. However, if for any reason you would like to change your cleaner, you can easily do so in your account and send a new request for another cleaner. It is important to let us know why you would like a replacement so we can help you find the perfect match.

How does the payment work?

Payment is done automatically. When you make a booking for the first time, you enter your payment details and set up the payment authorization for future bookings. After the appointment, the cleaner will send an invoice. The cleaner can adjust the invoice if any changes in duration, time or date have taken place. The invoice will be automatically paid by the payment authorization previously set up and you will find the invoice in your account.

My payment failed. Can I transfer money or pay cash?

No, this is not allowed. Because you also pay a platform usage fee to Helpling, all payments need to go through our payment system. We use the payment provider Stripe to manage all payments.

Are the cleaners insured?

Yes, in the unlikely event of damage, you do not have to worry as you are protected from any serious damage. All cleaners are covered by liability insurance which covers all damages above €350 up until an amount of €5.000.000. For damages below €350 or the first €350 of any larger damage, there is no coverage. For more information about the insurance or the claims process, contact our customer service.

What if my cleaner cancels the appointment or is sick?

It is important that the appointment is canceled in the system, you can do this in your account or in the app or ask the cleaner to do this. We can always help you if you can't get it done. Contact customer service to ask if they can arrange a replacement in the short term, but keep in mind that this will not always work for the same day.

My cleaner didn't show up, now what?

It is very unfortunate if your cleaner has not shown up. We recommend that you contact our customer service. They will take this up with the cleaner and try to find the reason. Customer service will let you know the reason if you want to. If you would like a replacement cleaner or give the cleaner another chance, customer service will arrange this for you.

Book the cleaner that suits your needs