Find the cleaner that suits your needs perfectly
How it works
Reasons to book via Helpling
Looking for a cleaner? You're in the right place at Helpling
Online platform for cleaning services
Are you looking for an experienced and flexible cleaner? Then you are at the right place at Helpling! Via this online marketplace you can easily book a cleaning help from your area within a minute. Cleaners who work via the Helpling platform do so as a private individual. They are therefore not employed by Helpling and work directly for their client(s), the households. Working in this way is made possible by the Home Services Regulation (in Dutch: Regeling Dienstverlening aan Huis), a regulation that makes it possible to hire a private person for housework and other odd jobs in and around the house.
How do you know if you are booking a good cleaner? Every cleaning help has a own profile with personal information about his or her experience and preferences. Reviews from other customers are also visible on the profile of the cleaner. This way you can see exactly how he or she is assessed. On the profile you can also see which languages the help speaks and whether the help is in possession of a Certificate of Good Behavior (in Dutch: VOG).
Who, what, where and when?
The booking process is very simple. Enter your zip code to search for available helpers in your area. Choose a weekly, bi-weekly or one-off booking. Determine the desired day, duration and time of the cleaning. You can see which cleaners from your neighborhood are available based on your wishes. You select your favorite cleaner(s) and send out your booking request. After the booking has been confirmed by the cleaner, you can contact your him or her. In addition, customer service is always there for you.
The benefits of Helpling
Create an account on Helpling.nl and experience the ease of quickly and easily finding the best cleaner via the Helpling platform. All of the benefits in a row:
- Choose the cleaner yourself that suits you
- Compare prices and profiles
- Helpful customer service
- Transparent review system
- Pay easily and securely online
- Every time the same help with a regular booking
- Decide for yourself what you pay
- No hidden costs
- Insured for major material damage
- No commitment
Helpling would like to point out that Dutch law assumes that household work is performed on the basis of an employment contract under the Home Service Scheme (Regeling Dienstverlening aan Huis). With the Home Service Scheme, you as a household can hire someone for a maximum of 4 days a week for work in and around the house. This means that you become the employer of the cleaner after the booking request has been accepted. This also means that you can only end the relationship by mutual agreement or for a good reason. There is also a notice period upon termination of the employment contract. You can make agreements about this with your cleaner. We provide a model contract from the government for this that you can use.
The payment of the cleaner (labour costs) and the fee for the use of the platform (commission) is made through an external payment provider called Stripe. When you make a booking for the first time, you also enter your payment details. You thereby give Stripe permission for a continuous direct debit mandate. After every appointment, your cleaner can indicate whether the appointment has taken place and whether there are changes in, for example, the duration of the appointment. After confirmation, invoices will be automatically sent and the amount will be charged to the payment method you have chosen. In your account you can see two invoices per appointment: The invoice from the cleaner (wage costs) and the invoice from Helpling (commission).
Cleaners are insured through Helpling for material damage. If something breaks due to the cleaner’s actions, you can claim through the damage insurance, which will cover damage up to € 5,000,000. A deductible of €25 is included in the conditions. However, as a household and therefore employer of your cleaner, you should ensure a safe working environment. If injury is caused by an unsafe working environment, you as an employer can be held responsible for the damage suffered.
We always ask the cleaners who work through the platform to contact you themselves in the event of absence or illness. This way, you can look together at the possibilities for a new appointment, for example. Keep in mind that you as an employer have an obligation to continue payment in the event of illness for a maximum of 6 weeks, at a minimum of 70% percent of the wage or the minimum wage. If you would like a short term replacement, you can contact our customer service to see what the possibilities are.
You can book a cleaner in these cities
- Den Bosch
- The Hague