Find the cleaner in The Hague that suits your needs
Find your ideal cleaner with just a few clicks
The Helpling App
With the help of our app you can find and book cleaners in your area and manage your bookings clearly. Payment is also conveniently made via the app. Forget cash, annoying phone calls or appointment problems. Simply open the app, select the date and time and we will find the right cleaning help for you!
Your benefits with Helpling
Your home, your choice
Searching for Domestic Cleaners? We've got it sorted
Helpling mediates in house cleaning service
Helpling is an online platform where supply and demand for cleaners get connected in an easy way. Helpling is not a cleaning company but we mediate between private households and cleaners. Helpling is there to help.
- The cleaners you book through Helpling work through the Home Service Scheme (Regeling Dienstverlening aan Huis).
- Helpling connects cleaners in The Hague to your household.
- You book a cleaner online within a minute.
A regular cleaner in The Hague
Always come home to a clean house. Do you have a busy life and therefore don’t have time to clean the house? Or are you unable to clean your house yourself due to circumstances? There is often a reason why you are unable to do the cleaning. Therefore it is easy to choose a weekly or bi-weekly clean via house cleaning service Helpling. This way you can easily find a cleaner in your area who meets your cleaning needs. If your wishes change over time, discuss this with your cleaner or compare cleaners on the platform.
When you book a weekly or bi-weekly cleaning you are always assured of a clean house. Your regular cleaner knows exactly what to do, which is great. He or she knows exactly what is important to you. If you want to try Helpling once or if you want to use the platform for a major cleaning then a one-time booking is the answer. With Helpling there is no commitment, so you can always change, reschedule or cancel appointments. Do you want to try another cleaner? That is possible! Our colleagues from our customer service are happy to help you find a suitable cleaner.
Helpling is the leading marketplace for cleaning services in the Netherlands. We are not a cleaning agency or cleaning company, we are an intermediary platform that helps match customers like you with domestic cleaners. Through Helpling, you can book a cleaner in 60 seconds. Once you have booked a cleaner you should arrange with them what specific cleaning tasks you would like them to undertake, for example ironing or oven cleaning.
The cleaners who work through our platform have diverse backgrounds. A large proportion have worked in the home care or cleaning sector, others have gained experience running their households. Every cleaner is checked on his or her ID. A large part of the cleaners are in possession of a VOG (Certificate of Behavior). This is indicated in the public profile of every cleaners. The assessment of households that have been cleaned is important, all cleaners have their own profile on which you can read reviews. Cleaners working through Helpling have an average rating of 4.8 / 5 stars.
Not one household is the same. When your cleaner comes to your home for the first time, it is good to agree on what should be done and what is important. Cleaners often have (professional) experience, but coordinating what needs to be done is useful. On the first visit, walk around the house together and indicate what you think is important. We also recommend you to explain where all cleaning products and appliances are stored. Do you have special preferences or are there surfaces that need extra attention? Discuss this with your cleaner before the cleaner starts.
We strongly recommend that you are home for the first clean of your booking to show your cleaner around. Some customers choose to give a spare key to their cleaner, but this decision is based on individual preferences. Please remember that Helpling takes no part or responsibility in the key-handling process.
The household should provide the necessary cleaning supplies.
The payment of the cleaner (labour costs) and the fee for the use of the platform (commission) is made through an external payment provider called Stripe. When you make a booking for the first time, you also enter your payment details. You thereby give Stripe permission for a continuous direct debit mandate. After every appointment, your cleaner can indicate whether the appointment has taken place and whether there are changes in, for example, the duration of the appointment. After confirmation, invoices will be automatically sent and the amount will be charged to the payment method you have chosen. In your account you can see two invoices per appointment: The invoice from the cleaner (wage costs) and the invoice from Helpling (commission).
Cleaners are insured through Helpling for material damage. If something breaks due to the cleaner’s actions, you can claim through the damage insurance, which will cover damage up to € 5,000,000. A deductible of €350 is included in the conditions. However, as a household and therefore employer of your cleaner, you should ensure a safe working environment. If injury is caused by an unsafe working environment, you as an employer can be held responsible for the damage suffered.
We always ask the cleaners who work through the platform to contact you themselves in the event of absence or illness. This way, you can look together at the possibilities for a new appointment, for example. Keep in mind that you as an employer have an obligation to continue payment in the event of illness for a maximum of 6 weeks, at a minimum of 70% percent of the wage or the minimum wage. If you would like a short term replacement, you can contact our customer service to see what the possibilities are.
- Den Bosch
- Den Haag
- Nieuwegein Nijmegen