Find the cleaner that suits your needs perfectly

How it works

Enter your postcode

Enter your postcode to find cleaners available in your area

Choose your preferred date

Select the preferred date, time and frequency of your clean

Select the cleaners that suit your preferences

Compare cleaner profiles, prices and select who will receive your request

Send your booking request

The first cleaner that accepts the request will clean your home
More then
100.000
cleans
More then
90%
has a recurring booking
Customer rating
4,7/5
stars
Live in over
50
cities

Reasons to book via Helpling

Helpling's marketplace is transparent

All cleaners on our platform have a personal profile where they can present themselves. In this public profile, you can read reviews from other customers, but also the hourly rate they charge for a cleaning. In addition, cleaners can add a photo, personal text, Certificate of Conduct (VOG) and references from previous customers or employers. Cleaners set their own hourly rate, but take into account a minimum of €14.75 per hour.

Manage your appointments easily

Log in on the website or download the app for an overview of your appointments. If you want to add, reschedule or cancel an appointment, you can easily arrange this yourself. You can also contact your cleaner through your account with the chat function, in which you can easily send messages.

Customer service


Is there still something not clear to you? Do you need help? Then you can contact our customer service. The customer service is happy to provide support, so do not hesitate to contact us if you have a question or request. You can reach us at contact@helpling.nl or call us 085 8888 338.

Looking for a cleaner? You're in the right place at Helpling

Online platform for cleaning services

Are you looking for an experienced and flexible cleaner? Then you are at the right place at Helpling! Via this online marketplace you can easily book a cleaning help from your area within a minute. Cleaners who work via the Helpling platform do so as a private individual. They are therefore not employed by Helpling and work directly for their client(s), the households. Working in this way is made possible by the Home Services Regulation (in Dutch: Regeling Dienstverlening aan Huis), a regulation that makes it possible to hire a private person for housework and other odd jobs in and around the house.

How do you know if you are booking a good cleaner? Every cleaning help has a own profile with personal information about his or her experience and preferences. Reviews from other customers are also visible on the profile of the cleaner. This way you can see exactly how he or she is assessed. On the profile you can also see which languages ​​the help speaks and whether the help is in possession of a Certificate of Good Behavior (in Dutch: VOG).

Who, what, where and when?

The booking process is very simple. Enter your zip code to search for available helpers in your area. Choose a weekly, bi-weekly or one-off booking. Determine the desired day, duration and time of the cleaning. You can see which cleaners from your neighborhood are available based on your wishes. You select your favorite cleaner(s) and send out your booking request. After the booking has been confirmed by the cleaner, you can contact your him or her. In addition, customer service is always there for you.

The benefits of Helpling

Create an account on Helpling.nl and experience the ease of quickly and easily finding the best cleaner via the Helpling platform. All of the benefits in a row:

  • Choose the cleaner yourself that suits you
  • Compare prices and profiles
  • Helpful customer service
  • Transparent review system
  • Pay easily and securely online
  • Every time the same help with a regular booking
  • Decide for yourself what you pay
  • No hidden costs
  • Insured for major material damage
  • No commitment

FAQs

Helpling is the leading marketplace for cleaning services in the Netherlands. We are not a cleaning agency or cleaning company, we are an intermediary platform that helps match customers like you with domestic cleaners. Through Helpling, you can book a cleaner in 60 seconds. Once you have booked a cleaner you should arrange with them what specific cleaning tasks you would like them to undertake, for example ironing or oven cleaning.
The cleaners who work through our platform have diverse backgrounds. A large proportion have worked in the home care or cleaning sector, others have gained experience running their households. Every cleaner is checked on his or her ID. A large part of the cleaners are in possession of a VOG (Certificate of Behavior). This is indicated in the public profile of every cleaners. The assessment of households that have been cleaned is important, all cleaners have their own profile on which you can read reviews. Cleaners working through Helpling have an average rating of 4.8 / 5 stars.
Not one household is the same. When your cleaner comes to your home for the first time, it is good to agree on what should be done and what is important. Cleaners have often have (professional) experience, but coordinating what needs to be done is useful. On the first visit, walk around the house together and indicate what you think is important. We also recommend you to explain where all cleaning products and appliances are stored. Do you have special preferences or are there surfaces that need extra attention? Discuss this with your cleaner before the cleaner starts.

Helpling would like to point out that Dutch law assumes that household work is performed on the basis of an employment contract under the Home Service Scheme (Regeling Dienstverlening aan Huis). With the Home Service Scheme, you as a household can hire someone for a maximum of 4 days a week for work in and around the house. This means that you become the employer of the cleaner after the booking request has been accepted. This also means that you can only end the relationship by mutual agreement or for a good reason. There is also a notice period upon termination of the employment contract. You can make agreements about this with your cleaner. We provide a model contract from the government for this that you can use.

We strongly recommend that you are home for the first clean of your booking to show your cleaner around. Some customers choose to give a spare key to their cleaner, but this decision is based on individual preferences. Please remember that Helpling takes no part or responsibility in the key-handling process.
The household should provide the necessary cleaning supplies.

The payment of the cleaner (labour costs) and the fee for the use of the platform (commission) is made through an external payment provider called Stripe. When you make a booking for the first time, you also enter your payment details. You thereby give Stripe permission for a continuous direct debit mandate. After every appointment, your cleaner can indicate whether the appointment has taken place and whether there are changes in, for example, the duration of the appointment. After confirmation, invoices will be automatically sent and the amount will be charged to the payment method you have chosen. In your account you can see two invoices per appointment: The invoice from the cleaner (wage costs) and the invoice from Helpling (commission).

Cleaners are insured through Helpling for material damage. If something breaks due to the cleaner’s actions, you can claim through the damage insurance, which will cover damage up to € 5,000,000. A deductible of €25 is included in the conditions. However, as a household and therefore employer of your cleaner, you should ensure a safe working environment. If injury is caused by an unsafe working environment, you as an employer can be held responsible for the damage suffered.

We always ask the cleaners who work through the platform to contact you themselves in the event of absence or illness. This way, you can look together at the possibilities for a new appointment, for example. Keep in mind that you as an employer have an obligation to continue payment in the event of illness for a maximum of 6 weeks, at a minimum of 70% percent of the wage or the minimum wage. If you would like a short term replacement, you can contact our customer service to see what the possibilities are. 

Book your trusted cleaner in Alkmaar now