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Help

You decide where, when and how much you work, but also what your hourly rate is.

1. Register & create your profile

Set your price and working hours within your profile.

2. Receive offers

You'll receive offers right away and you decide which ones you accept.

3. Earn money

You'll receive your payout directly to your bank account every 2 weeks.

1. Register easily online

Sign up with your email address and phone number. Upload the necessary documents and personalize your profile. To finish up the registration, you’ll attend a webinar to learn everything about the platform. After the registration is complete you can decide how many hours per week you want to work, in which region and what you want your hourly rate to be. For example, if you live in Amsterdam, that is the region you’ll work in. Now you can start building or expanding your customer base.

2. Receive offers

After you’ve completed the registration, you will receive the first booking requests directly by email or in the Helpling App. Indicate whether you want to receive recurring or one-off requests. You will find an overview of all your requests in your account. You manage your agenda, so you remain flexible.

3. Start earning!

As a cleaner working through the Helpling platform, you determine your income yourself. You can adjust your hourly rate, availability and region to your own needs at any time. The payout is made via a secure payment system called Stripe and you will receive your payment every 2 weeks. Do you want to get paid earlier? This is possible! You can get your earnings paid out at any time for a small fee.

FAQs

What is Helpling?

Helpling is an online marketplace for household services. This means that we bring service providers into contact with private households. Helpling allows you to receive new offers quickly and flexibly wherever and whenever you want. The platform gives you access to a broad customer base. You work via Helpling through the Regeling Dienstverlening aan Huis (Home Service Scheme). This means that you work as a private individual for other private households.

How do I register?

It is easy to register via the platform. Make sure you have your passport or ID ready near you, you will need this during the registration process. Do you want to work via Helpling but are you not from a country in the European Union? Then we need a residence permit stating that you can work freely in the Netherlands without a working permit. You can register in just a few easy steps. Enter your personal details, your availability and the region you want to work in. Attend the webinar to get up to speed about how the platform works and you are ready to go.

Set your own hourly rate

If you create an account you are visible to households on the Helpling platform. Households can select you and so you can easily receive booking requests via email, SMS or push notification from our app - exactly as you want. You can also register for requests that nobody has responded to yet. The customer will pick their preferred cleaner from the registered ones. You decide which offers you want to accept, so that you always remain flexible.

How can I make my profile more attractive for customers?

Make your profile more attractive for households by adding a profile photo, profile text and / or external references. Once you have started working through Helpling you can also ask for reviews from your customers. In addition, it is possible to request a Certificate of Conduct (VOG) via Helpling. Households will be able to see that you have a VOG

How do I know what my hourly rate should be?

What your hourly rate is, is completely up to you! You decide what hourly rate you want to set. However, in your account you can see what other cleaners in your area and with the same experience on the platform ask on average. Of course, you can first try out which hourly rate suits you best, and you can adjust this at any time. For current households, your rate remains the same.

How can I contact my clients?

Via the chat function, which can be found in your personal account, it is easy to contact the household. Click on the "chat" button in your account and click on the name of the customer you want to contact. The customer will receive a notification of your message and this way the customer can respond via the app.

Who takes care of cleaning supplies?

If you receive booking requests for a cleaner via Helpling, the customer is supposed to take care of the cleaning supplies. We recommend that you discuss which cleaning products are available for cleaning and whether the necessary equipment such as vacuum cleaners or mops are in working order.

When will I receive my earnings?

You will receive your payments twice a month for free, around the 1st and 15th of the month. This will happen automatically, and you don’t have to set anything in motion. It may take one to two working days to reach your account. You can also request an early payout with one click through the app. This will cost you €4.99 transfer costs per payout. Our payment provider Stripe arranges all payments for us and the payment will therefore also be reflected in your bank account as coming from Stripe. It is not allowed to accept cash.

Where can I work via Helpling?

When you work through the platform, you work via the Regeling Dienstverlening aan Huis (Home Service Scheme). This means that you work as a private individual for private households. The Helpling platform is not meant for cleaning in companies or offices. Is the customer a company or office? Then contact us as soon as possible.

Do I need to register at the Kamer van Koophandel?

No this is not necessary. If you work as a cleaner via the Helpling platform, you work through the Regeling Dienstverlening aan Huis (Home Service Scheme). This means that you are a private individual and not a freelancer or independent contractor. Helpling is not your employer, but only a mediator between customers and cleaners.

How much can I earn on the Helpling platform?

Your hourly price: 13

Your weekly availability: 15Std.

Your potential sales per month: 845.00