Find the cleaner that suits your needs perfectly

Helpling is the leading marketplace for cleaning services in the Netherlands. We are not a cleaning agency or cleaning company, we are an intermediary platform that helps match customers like you with domestic cleaners. Through Helpling, you can book a cleaner in 60 seconds. Once you have booked a cleaner you should arrange with them what specific cleaning tasks you would like them to undertake, for example ironing or oven cleaning.

The cleaners who work through our platform have diverse backgrounds. A large proportion have worked in the home care or cleaning sector, others have gained experience running their households. Every cleaner is checked on his or her ID. A large part of the cleaners are in possession of a VOG (Certificate of Behavior). This is indicated in the public profile of every cleaners. The assessment of households that have been cleaned is important, all cleaners have their own profile on which you can read reviews. Cleaners working through Helpling have an average rating of 4.8 / 5 stars.

Not one household is the same. When your cleaner comes to your home for the first time, it is good to agree on what should be done and what is important. Cleaners have often have (professional) experience, but coordinating what needs to be done is useful. On the first visit, walk around the house together and indicate what you think is important. We also recommend you to explain where all cleaning products and appliances are stored. Do you have special preferences or are there surfaces that need extra attention? Discuss this with your cleaner before the cleaner starts.

Helpling would like to point out that the Dutch law assumes that household activities are carried out on the base of an employment contract, in accordance with the Home Service Scheme (Regeling Dienstverlening aan Huis). Through the Home Service Scheme, a household can employ someone for a maximum of 3 days a week for work in and around the house. This means that you as a private individual become the employer of the home service professional you found through the Helpling platform, after your booking request has been accepted by them. This also means that you can usually only end the relationship by mutual agreement or with good reason. Usually, a notice period also applies when the employment contract is terminated. You can make agreements about this with your cleaner, to assist you with this we are providing you with a model contract from the government that you can use. You are not required to use this contract, but can make separate agreements with your cleaner.

We strongly recommend that you are home for the first clean of your booking to show your cleaner around. Some customers choose to give a spare key to their cleaner, but this decision is based on individual preferences. Please remember that Helpling takes no part or responsibility in the key-handling process.

The household should provide the necessary cleaning supplies.

We do our best to help you find the right cleaner for your home. You can easily choose and select the cleaners that suit your needs. However, if for any reason you would like to change your cleaner, you can easily do so in your account and send a new request for another cleaner. It is important to let us know why you would like a replacement so we can help you find the perfect match.

Payment is done automatically. When you make a booking for the first time, you enter your payment details and set up the payment authorization for future bookings. After the appointment, the cleaner will send an invoice. The cleaner can adjust the invoice if any changes in duration, time or date have taken place. The invoice will be automatically paid by the payment authorization previously set up and you will find the invoice in your account.

No, this is not allowed. Because you also pay a platform usage fee to Helpling, all payments need to go through our payment system. We use the payment provider Stripe to manage all payments.

Yes, in the unlikely event of damage, you do not have to worry as you are protected from any serious damage. All cleaners are covered by liability insurance which covers all damages above €350 up until an amount of €5.000.000. For damages below €350 or the first €350 of any larger damage, there is no coverage. For more information about the insurance or the claims process, contact our customer service.

It is important that the appointment is canceled in the system, you can do this in your account or in the app or ask the cleaner to do this. We can always help you if you can't get it done. Contact customer service to ask if they can arrange a replacement in the short term, but keep in mind that this will not always work for the same day.

It is very unfortunate if your cleaner has not shown up. We recommend that you contact our customer service. They will take this up with the cleaner and try to find the reason. Customer service will let you know the reason if you want to. If you would like a replacement cleaner or give the cleaner another chance, customer service will arrange this for you.