Find the cleaner that suits your needs perfectly
How it works
Reasons to book via Helpling
Looking for a cleaner? You're in the right place at Helpling!
A clean house is easily arranged
Do you prefer to spend your time on something other than cleaning your house? With Helpling you will soon have experienced cleaner that will take a lot of work off your hands so that you have more free time. Helpling is an online platform that links experienced helpers to private households who are looking for a cleaner. Compare prices and profiles and choose the cleaning help that best fits your agenda, house and wallet.
Cleaners who work via the Helpling platform do so as a private individual. They are therefore not employed by Helpling and work directly for their client(s), the households. Working in this way is made possible by the Home Services Regulation (in Dutch: Regeling Dienstverlening aan Huis), a regulation that makes it possible to hire a private person for domestic work and other odd jobs in and around the house.
How do I find a cleaner on Helpling.nl?
Finding a cleaner can be quite a challenge. How can you know for sure whether your help is reliable and experienced? At Helpling, you choose who comes to clean with you. You can see which cleaners are available in your area on the basis of your zip code. Before choosing a cleaner, you can view and compare the different profiles. The personal profile of each cleaning help shows how experienced he or she is and how the help is assessed. Customers can leave a review after every cleaning. In addition, you can see on the profile whether the domestic worker is in possession of a Certificate of Good Conduct (in Dutch: VOG). With your personal Helpling account you can easily arrange all matters concerning the cleaning at home online. You can easily schedule and reschedule appointments via the site or app, and there is a chat feature to contact your cleaner. Payment is easily and securely arranged online, only after the cleaning has taken place. To keep the quality of the platform high and transparent, we ask you to assess your household help after cleaning.
The tasks of the cleaner
No household is the same. You therefore decide how the cleaner spends his or her time at your home. For example, is it time for a major cleaning in the living room? Then you can discuss that with your help and count on it being given extra attention. Cleaning at home is very personal; everyone finds something else important so it is wise to talk about what has priority for you during the first cleaning. If you subsequently have other wishes, you can always easily indicate this via the online chat function or upon arrival of your cleaner. Consider, for example, rapping windows, dusting bookcases, mopping or thoroughly brushing your gas stove. In short, the Helpling household helpers are completely flexible and clean your house the way you want it.
Most people prefer regular (two) weekly cleaning help. With Helpling you automatically have the same help every time. The ideal thing about a regular booking is that the help knows your house well and knows exactly what you find important. Moreover, with a repeat booking you are always assured of a clean house and more free time. A one-off appointment is also possible. Handy if you want to try out Helpling once or if you want to use a one-off help for spring cleaning, for example. Helpling can always be canceled, so whether you are going for a weekly or one-off booking, you can always change, reschedule or cancel your appointments. Changing your cleaner is also always possible.
Helpling would like to point out that Dutch law assumes that household work is performed on the basis of an employment contract under the Home Service Scheme (Regeling Dienstverlening aan Huis). With the Home Service Scheme, you as a household can hire someone for a maximum of 4 days a week for work in and around the house. This means that you become the employer of the cleaner after the booking request has been accepted. This also means that you can only end the relationship by mutual agreement or for a good reason. There is also a notice period upon termination of the employment contract. You can make agreements about this with your cleaner. We provide a model contract from the government for this that you can use.
The payment of the cleaner (labour costs) and the fee for the use of the platform (commission) is made through an external payment provider called Stripe. When you make a booking for the first time, you also enter your payment details. You thereby give Stripe permission for a continuous direct debit mandate. After every appointment, your cleaner can indicate whether the appointment has taken place and whether there are changes in, for example, the duration of the appointment. After confirmation, invoices will be automatically sent and the amount will be charged to the payment method you have chosen. In your account you can see two invoices per appointment: The invoice from the cleaner (wage costs) and the invoice from Helpling (commission).
Cleaners are insured through Helpling for material damage. If something breaks due to the cleaner’s actions, you can claim through the damage insurance, which will cover damage up to € 5,000,000. A deductible of €350 is included in the conditions. However, as a household and therefore employer of your cleaner, you should ensure a safe working environment. If injury is caused by an unsafe working environment, you as an employer can be held responsible for the damage suffered.
We always ask the cleaners who work through the platform to contact you themselves in the event of absence or illness. This way, you can look together at the possibilities for a new appointment, for example. Keep in mind that you as an employer have an obligation to continue payment in the event of illness for a maximum of 6 weeks, at a minimum of 70% percent of the wage or the minimum wage. If you would like a short term replacement, you can contact our customer service to see what the possibilities are.
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