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How do I find a cleaner via Helpling?

Finding a cleaner, can be a real challenge. How can you be sure that your cleaner is reliable and experienced? At Helpling, you can choose which cleaner will clean your home. You can see which cleaner is available in your new neighbourhood, based on your zip code. If you select a cleaner, you can view and compare different profiles. The personal profile of each cleaner shows how experienced they are. Customers can leave a review after every clean. In addition, the profile of cleaners shows that you have a Certificate of Good Behaviour (VOG). With your personal Helpling account you can easily arrange all matters concerning the cleaning in your home online. You can easily make plans and reschedule appointments via the app and website and there is a chat feature to contact your cleaner. Payment is easily and securely arranged online, only after the cleaning has taken place. To keep the quality of the platform high and transparent, we ask you to leave a review to your household help after cleaning.

The clean

Not one home is the same, therefore you decide how the cleaner spends his or her time at your home. For example, is it time for a major cleaning in the living room? Discuss this with your help and it will be given extra attention. Cleaning at home is very personal; everyone finds something else important. Talk with your cleaner about what has priority for you during the first clean. If you subsequently have other wishes, you can always easily indicate this via the online chat function or upon arrival of your help. The Helpling household helpers are completely flexible and clean your house the way you want it to be done.

Single or recurring booking?

Most people prefer a recurring (two) weekly booking, this way you are always assured of a clean house and the same cleaner every time, how nice! A One-time booking is also possible, useful if you want to try Helpling for a major cleaning once. You are not tied to anything at Helpling: rescheduling or cancelling appointments is always possible. Not satisfy with the domestic help? You can switch whenever you want!

Helpling X Accenture

As an employee of Accenture, you now receive a €15 discount on the first clean of a recurring booking with the code: Accenture15! Not sure yet, if you will need a cleaner on a regular base? Try Helpling once with €7,50 discount with the code: Accenture1try. Enter your postcode, choose the cleaner that suits your needs, book your domestic help and fill in the discount code! Easy as that.

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What is Helpling?

Helpling is the leading marketplace for cleaning services in the Netherlands. We are not a cleaning agency or cleaning company, we are an intermediary platform that helps match customers like you with domestic cleaners. Through Helpling, you can book a cleaner in 60 seconds. Once you have booked a cleaner you should arrange with them what specific cleaning tasks you would like them to undertake, for example ironing or oven cleaning.

Who are the cleaners working via Helpling?

The cleaners who work through our platform have diverse backgrounds. A large proportion have worked in the home care or cleaning sector, others have gained experience running their households. Every cleaner is checked on his or her ID. A large part of the cleaners are in possession of a VOG (Certificate of Behavior). This is indicated in the public profile of every cleaners. The assessment of households that have been cleaned is important, all cleaners have their own profile on which you can read reviews. Cleaners working through Helpling have an average rating of 4.8 / 5 stars.

How does the first clean go?

Not one household is the same. When your cleaner comes to your home for the first time, it is good to agree on what should be done and what is important. Cleaners have often have (professional) experience, but coordinating what needs to be done is useful. On the first visit, walk around the house together and indicate what you think is important. We also recommend you to explain where all cleaning products and appliances are stored. Do you have special preferences or are there surfaces that need extra attention? Discuss this with your cleaner before the cleaner starts.

Do I have to be home for the first clean?

We strongly recommend that you are home for the first clean of your booking to show your cleaner around. Some customers choose to give a spare key to their cleaner, but this decision is based on individual preferences. Please remember that Helpling takes no part or responsibility in the key-handling process.

Who provides the cleaning supplies?

The household should provide the necessary cleaning supplies.

What if I am not satisfied with my cleaner?

We do our best to help you find the right cleaner for your home. You can easily choose and select the cleaners that suit your needs. However, if for any reason you would like to change your cleaner, you can easily do so in your account and send a new request for another cleaner. It is important to let us know why you would like a replacement so we can help you find the the perfect match.

How does the payment work?

Payment is done automatically. When you make a booking for the first time, you enter your payment details and set up the payment authorization for future bookings. After the appointment, the cleaner will send an invoice. The cleaner can adjust the invoice if any changes in duration, time or date have taken place. The invoice will be automatically paid by the payment authorization previously set up and you will find the invoice in your account.

My payment failed. Can I transfer money or pay cash?

No, this is not allowed. Because you also pay a platform usage fee to Helpling, all payments need to go through our payment system. We use the payment provider Stripe to manage all payments.

Are the cleaners insured?

Yes, in the unlikely event of damage, you do not have to worry as you are protected from any serious damage. All cleaners are covered by a liability insurance which covers all damages above €350 up until an amount of €5.000.000. For damages below €350 or the first €350 of any larger damage, there is no coverage. For more information about the insurance or the claims process, contact our customer service.

What if my cleaner cancels the appointment or is sick?

It is important that the appointment is canceled in the system, you can do this in your account or in the app or ask the cleaner to do this. We can always help you if you can't get it done. Contact customer service to ask if they can arrange replacement in the short term, but keep in mind that this will not always work for the same day.

My cleaner didn't show up, now what?

It is very unfortunate if your cleaner has not shown up. We recommend that you contact our customer service. They will take this up with the cleaner and try to find the reason. Customer service will let you know the reason if you want to. If you would like a replacement cleaner or give the cleaner another chance, customer service will arrange this for you.

Book the cleaner that suits your needs